All products sold by Equicademy are digital products delivered electronically. Due to the instant and irreversible nature of digital delivery, all sales are final.
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Because our products are delivered immediately upon purchase as downloadable PDF files, we do not offer refunds once a download link has been issued. This policy is in place because the product is made available to you in full at the point of purchase, and we have no way to retrieve or verify that a digital file has not been accessed.
We encourage you to review all product descriptions, sample content, and any available previews before purchasing. If you have questions about whether a product is right for you, please contact us before buying — we are happy to help.
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If you experience a technical problem accessing or downloading your purchase — such as a broken link or a file that fails to open — please contact us at info@equicademy.co within 7 days of purchase. We will resolve the issue promptly, which may include resending your download link or providing the file via an alternative method.
Technical difficulties do not constitute a reason for a refund; however, we are committed to ensuring you successfully receive what you paid for.
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If you believe you have been charged without placing an order, please contact us immediately. We will investigate and, where applicable, coordinate with Stripe to resolve the issue.
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For any questions about your order or this policy, please reach out at: info@equicademy.co
We aim to respond to all enquiries within 48 hours.
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